Frequently Asked Questions
Everything you need to know about shopping with Lord & Taylor.
What is the standard shipping timeframe?
Standard orders are typically processed within 1-2 business days and delivered within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain items, such as final sale products and intimate apparel, are non-returnable.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, Lord & Taylor currently ships to a wide range of international destinations. Shipping costs and delivery windows vary by country and are calculated during the checkout process.
How do I determine my size?
Each product page features a detailed size guide to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit or consulting the specific brand's measurements.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.