Returns & Exchanges

At Lord & Taylor, we strive to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, we accept returns of unworn, unwashed, and tagged merchandise within 30 days of the original purchase date.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Print and Pack

  Download and print your prepaid shipping label, then securely package your items in their original packaging, ensuring all original tags are firmly attached.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location or schedule a pickup; please keep your tracking number for reference until the refund is processed.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, a refund will be issued to your original payment method within 7 to 10 business days.